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Oct 20

Opus: A Large Work Model for Complex Workflow Generation

This paper introduces Opus, a novel framework for generating and optimizing Workflows tailored to complex Business Process Outsourcing (BPO) use cases, focusing on cost reduction and quality enhancement while adhering to established industry processes and operational constraints. Our approach generates executable Workflows from Intention, defined as the alignment of Client Input, Client Output, and Process Context. These Workflows are represented as Directed Acyclic Graphs (DAGs), with nodes as Tasks consisting of sequences of executable Instructions, including tools and human expert reviews. We adopt a two-phase methodology: Workflow Generation and Workflow Optimization. In the Generation phase, Workflows are generated using a Large Work Model (LWM) informed by a Work Knowledge Graph (WKG) that encodes domain-specific procedural and operational knowledge. In the Optimization phase, Workflows are transformed into Workflow Graphs (WFGs), where optimal Workflows are determined through path optimization. Our experiments demonstrate that state-of-the-art Large Language Models (LLMs) face challenges in reliably retrieving detailed process data as well as generating industry-compliant workflows. The key contributions of this paper include: - The integration of a Work Knowledge Graph (WKG) into a Large Work Model (LWM), enabling the generation of context-aware, semantically aligned, structured and auditable Workflows. - A two-phase approach that combines Workflow Generation from Intention with graph-based Workflow Optimization. - Opus Alpha 1 Large and Opus Alpha 1 Small, models that outperform state-of-the-art LLMs by 38\% and 29\% respectively in Workflow Generation for a Medical Coding use case.

  • 4 authors
·
Nov 30, 2024

WorkflowLLM: Enhancing Workflow Orchestration Capability of Large Language Models

Recent advancements in large language models (LLMs) have driven a revolutionary paradigm shift in process automation from Robotic Process Automation to Agentic Process Automation by automating the workflow orchestration procedure based on LLMs. However, existing LLMs (even the advanced OpenAI GPT-4o) are confined to achieving satisfactory capability in workflow orchestration. To address this limitation, we present WorkflowLLM, a data-centric framework elaborately designed to enhance the capability of LLMs in workflow orchestration. It first constructs a large-scale fine-tuning dataset WorkflowBench with 106,763 samples, covering 1,503 APIs from 83 applications across 28 categories. Specifically, the construction process can be divided into three phases: (1) Data Collection: we collect real-world workflow data from Apple Shortcuts and RoutineHub, transcribing them into Python-style code. We further equip them with generated hierarchical thought via ChatGPT. (2) Query Expansion: we prompt ChatGPT to generate more task queries to enrich the diversity and complexity of workflows. (3) Workflow Generation: we leverage an annotator model trained on collected data to generate workflows for synthesized queries. Finally, we merge the synthetic samples that pass quality confirmation with the collected samples to obtain the WorkflowBench. Based on WorkflowBench, we fine-tune Llama-3.1-8B to obtain WorkflowLlama. Our experiments show that WorkflowLlama demonstrates a strong capacity to orchestrate complex workflows, while also achieving notable generalization performance on previously unseen APIs. Additionally, WorkflowBench exhibits robust zero-shot generalization capabilities on an out-of-distribution task planning dataset, T-Eval. Our data and code are available at https://github.com/OpenBMB/WorkflowLLM.

  • 10 authors
·
Nov 8, 2024

RemoteReasoner: Towards Unifying Geospatial Reasoning Workflow

Remote sensing imagery presents vast, inherently unstructured spatial data, necessitating sophisticated reasoning to interpret complex user intents and contextual relationships beyond simple recognition tasks. In this paper, we aim to construct an Earth observation workflow to handle complex queries by reasoning about spatial context and user intent. As a reasoning workflow, it should autonomously explore and construct its own inference paths, rather than being confined to predefined ground-truth sequences. Ideally, its architecture ought to be unified yet generalized, possessing capabilities to perform diverse reasoning tasks through one model without requiring additional fine-tuning. Existing remote sensing approaches rely on supervised fine-tuning paradigms and task-specific heads, limiting both autonomous reasoning and unified generalization. To this end, we propose RemoteReasoner, a unified workflow for geospatial reasoning. The design of RemoteReasoner integrates a multi-modal large language model (MLLM) for interpreting user instructions and localizing targets, together with task transformation strategies that enable multi-granularity tasks, including object-, region-, and pixel-level. In contrast to existing methods, our framework is trained with reinforcement learning (RL) to endow the MLLM sufficient reasoning autonomy. At the inference stage, our transformation strategies enable diverse task output formats without requiring task-specific decoders or further fine-tuning. Experiments demonstrated that RemoteReasoner achieves state-of-the-art (SOTA) performance across multi-granularity reasoning tasks. Furthermore, it retains the MLLM's inherent generalization capability, demonstrating robust performance on unseen tasks and out-of-distribution categories.

  • 8 authors
·
Jul 25, 2025

Scaling Verifiable Environments for Long-horizon Work Agents

Work agents operate over digital artifacts to execute professional knowledge-intensive work, requiring training environments that support long-horizon interaction and trustworthy verification. However, hand-crafted environments incur prohibitive engineering overhead that prevents environment scaling, whereas synthesis methods sacrifice workspace complexity, realism, or grounded verifiability. To bridge this gap, we introduce WorkForge, a scalable synthesis framework for constructing verifiable work-agent environments from real-world resources. Starting from expert workflows, WorkForge first identifies the resources, decisions, and deliverables required by each workflow. It then retrieves relevant real-world files and organizes them into a workspace. WorkForge inspects the workspace to extract concrete, checkable facts about its content. These factual anchors fix which task types the workspace can support and how their outcomes can be verified. Therefore, WorkForge derives each task's instructions, solution plan, and complementary programmatic and semantic verifiers directly from these factual anchors, keeping verification traceable to observable workspace evidence. Furthermore, we construct 16.7K verifiable environments across 40 professional domains, with workspaces collectively covering 60 file types. Post-training Qwen3.5-35B-A3B-Base improves GDPVal from 45.5 to 73.6 and APEX Score from 5.0 to 21.3, while enabling Qwen3.5-27B to achieve highly competitive performance and outperform strong competitors. Our analyses confirm the efficacy of the proposed method and reveal consistent scaling behaviors across both data volume and interaction horizons.

From Static Templates to Dynamic Runtime Graphs: A Survey of Workflow Optimization for LLM Agents

Large language model (LLM)-based systems are becoming increasingly popular for solving tasks by constructing executable workflows that interleave LLM calls, information retrieval, tool use, code execution, memory updates, and verification. This survey reviews recent methods for designing and optimizing such workflows, which we treat as agentic computation graphs (ACGs). We organize the literature based on when workflow structure is determined, where structure refers to which components or agents are present, how they depend on each other, and how information flows between them. This lens distinguishes static methods, which fix a reusable workflow scaffold before deployment, from dynamic methods, which select, generate, or revise the workflow for a particular run before or during execution. We further organize prior work along three dimensions: when structure is determined, what part of the workflow is optimized, and which evaluation signals guide optimization (e.g., task metrics, verifier signals, preferences, or trace-derived feedback). We also distinguish reusable workflow templates, run-specific realized graphs, and execution traces, separating reusable design choices from the structures actually deployed in a given run and from realized runtime behavior. Finally, we outline a structure-aware evaluation perspective that complements downstream task metrics with graph-level properties, execution cost, robustness, and structural variation across inputs. Our goal is to provide a clear vocabulary, a unified framework for positioning new methods, a more comparable view of existing body of literature, and a more reproducible evaluation standard for future work in workflow optimizations for LLM agents.

ibm IBM
·
Mar 23 2

DRFLOW: A Deep Research Benchmark for Personalized Workflow Prediction

Deep research (DR) systems are increasingly used for complex information-seeking tasks, but existing works mainly focus on generating reports and summaries. In contrast, many enterprise tasks instead require an agent to identify concrete workflows which is a sequence of action-steps. For example, rather than summarizing budgeting policies, an agent should be able to determine the steps needed to answer a question such as: "How do I request new headcount given a fixed budget?". Therefore, we introduce DRFLOW, a benchmark for evaluating personalized workflows predicted by agents from heterogeneous sources. Each task requires the agent to identify relevant evidence from scattered sources, then use that evidence to predict the correct action-step sequence for the user's task. DRFLOW contains 100 tasks across five domains, with 1,246 reference workflow steps grounded in more than 3,900 sources. We define seven diagnostic metrics covering factual grounding, step recovery, structural ordering, condition resolution, and personalization. We further present DRFLOW-Agent (DRFA), a workflow-oriented reference agent to predict personalized workflow. We show that although DRFA improves over strong baseline agents (upto 10.02% average F1 score), there is substantial room for improvement remains across these workflow metrics, indicating that predicting complete and correct personalized workflows remains a challenging frontier for deep research.

  • 5 authors
·
Jun 16

(P)rior(D)yna(F)low: A Priori Dynamic Workflow Construction via Multi-Agent Collaboration

Recent studies have shown that carefully designed workflows coordinating large language models(LLMs) significantly enhance task-solving capabilities compared to using a single model. While an increasing number of works focus on autonomous workflow construction, most existing approaches rely solely on historical experience, leading to limitations in efficiency and adaptability. We argue that while historical experience is valuable, workflow construction should also flexibly respond to the unique characteristics of each task. To this end, we propose an a priori dynamic framework for automated workflow construction. Our framework first leverages Q-table learning to optimize the decision space, guiding agent decisions and enabling effective use of historical experience. At the same time, agents evaluate the current task progress and make a priori decisions regarding the next executing agent, allowing the system to proactively select the more suitable workflow structure for each given task. Additionally, we incorporate mechanisms such as cold-start initialization, early stopping, and pruning to further improve system efficiency. Experimental evaluations on four benchmark datasets demonstrate the feasibility and effectiveness of our approach. Compared to state-of-the-art baselines, our method achieves an average improvement of 4.05%, while reducing workflow construction and inference costs to only 30.68%-48.31% of those required by existing methods.

  • 3 authors
·
Sep 17, 2025

WONDERBREAD: A Benchmark for Evaluating Multimodal Foundation Models on Business Process Management Tasks

Existing ML benchmarks lack the depth and diversity of annotations needed for evaluating models on business process management (BPM) tasks. BPM is the practice of documenting, measuring, improving, and automating enterprise workflows. However, research has focused almost exclusively on one task - full end-to-end automation using agents based on multimodal foundation models (FMs) like GPT-4. This focus on automation ignores the reality of how most BPM tools are applied today - simply documenting the relevant workflow takes 60% of the time of the typical process optimization project. To address this gap we present WONDERBREAD, the first benchmark for evaluating multimodal FMs on BPM tasks beyond automation. Our contributions are: (1) a dataset containing 2928 documented workflow demonstrations; (2) 6 novel BPM tasks sourced from real-world applications ranging from workflow documentation to knowledge transfer to process improvement; and (3) an automated evaluation harness. Our benchmark shows that while state-of-the-art FMs can automatically generate documentation (e.g. recalling 88% of the steps taken in a video demonstration of a workflow), they struggle to re-apply that knowledge towards finer-grained validation of workflow completion (F1 < 0.3). We hope WONDERBREAD encourages the development of more "human-centered" AI tooling for enterprise applications and furthers the exploration of multimodal FMs for the broader universe of BPM tasks. We publish our dataset and experiments here: https://github.com/HazyResearch/wonderbread

  • 18 authors
·
Jun 19, 2024

AgentSpec: Speculative Decoding for Batch Inference of LLM Agents

Large language model (LLM)-based agent applications often incur high response time. Speculative decoding is a promising solution to improve the inference efficiency of LLM agents without impacting generation quality. However, state-of-the-art speculative decoding algorithms exhibit substantial speed degradation under large batch sizes, limiting their effectiveness to deploy in real-world agent applications. In this work, we first present a systematic analysis of speculative decoding for LLM agents and identify two dominant factors of speedup degradation: high rejection rate of speculative tokens, and under-utilization of dynamic token budgets.B ased on these observations, we propose AgentSpec, a speculative decoding algorithm that addresses the limitations of existing methods for LLM agents. AgentSpec incorporates structure-isolated drafting that constrains speculation to semantically coherent segments of the agent workflow, reducing the drafts of irrelevant semantic paths and achieving an extremely low rejection rate. Moreover, AgentSpec adopts redundancy-aware budget allocation that exploits agent-level information to better utilize the dynamically-free token budget during the agent inference. We implement and evaluate AgentSpec on five different workloads and four different models from four different LLM families in vLLM. Our results demonstrate the superiority of AgentSpec over state-of-the-arts.

  • 7 authors
·
Aug 24

WorkflowPerturb: Calibrated Stress Tests for Evaluating Multi-Agent Workflow Metrics

Multi-agent LLM systems that generate structured workflows from natural-language requests are now deployed in production across cloud automation, DevOps, and enterprise process orchestration. Operating such systems exposes a recurring change-management problem. Routine updates, such as re-running the same input, swapping the underlying LLM, or refactoring an agent's prompt or orchestration code, frequently produce workflows that differ substantially from previously validated references. Engineers are then left without a principled way to decide whether a change is safe to ship. Automatic workflow evaluation is the natural tool for answering this question. In practice, however, metric scores are poorly calibrated, and a numeric change rarely communicates the severity of the underlying degradation. We introduce WorkflowPerturb, a controlled benchmark for studying workflow evaluation metrics by applying realistic, graded perturbations to golden workflows. WorkflowPerturb contains 4,973 golden workflows and 44,757 perturbed variants across three perturbation types (Missing Steps, Compressed Steps, and Description Changes), each applied at severity levels of 10%, 30%, and 50%. We benchmark multiple metric families and analyze their sensitivity and calibration using expected score trajectories and residuals. Our results characterize systematic differences across metric families and support severity-aware interpretation of workflow evaluation scores in change-management settings. Our dataset will be released upon acceptance.

  • 5 authors
·
Jun 13

Claw-Eval-Live: A Live Agent Benchmark for Evolving Real-World Workflows

LLM agents are expected to complete end-to-end units of work across software tools, business services, and local workspaces. Yet many agent benchmarks freeze a curated task set at release time and grade mainly the final response, making it difficult to evaluate agents against evolving workflow demand or verify whether a task was executed. We introduce Claw-Eval-Live, a live benchmark for workflow agents that separates a refreshable signal layer, updated across releases from public workflow-demand signals, from a reproducible, time-stamped release snapshot. Each release is constructed from public workflow-demand signals, with ClawHub Top-500 skills used in the current release, and materialized as controlled tasks with fixed fixtures, services, workspaces, and graders. For grading, Claw-Eval-Live records execution traces, audit logs, service state, and post-run workspace artifacts, using deterministic checks when evidence is sufficient and structured LLM judging only for semantic dimensions. The release contains 105 tasks spanning controlled business services and local workspace repair, and evaluates 13 frontier models under a shared public pass rule. Experiments reveal that reliable workflow automation remains far from solved: the leading model passes only 66.7% of tasks and no model reaches 70%. Failures are structured by task family and execution surface, with HR, management, and multi-system business workflows as persistent bottlenecks and local workspace repair comparatively easier but unsaturated. Leaderboard rank alone is insufficient because models with similar pass rates can diverge in overall completion, and task-level discrimination concentrates in a middle band of tasks. Claw-Eval-Live suggests that workflow-agent evaluation should be grounded twice, in fresh external demand and in verifiable agent action.

  • 11 authors
·
Apr 29 2

Chat2Workflow: A Benchmark for Generating Executable Visual Workflows with Natural Language

At present, executable visual workflows have emerged as a mainstream paradigm in real-world industrial deployments, offering strong reliability and controllability. However, in current practice, such workflows are almost entirely constructed through manual engineering: developers must carefully design workflows, write prompts for each step, and repeatedly revise the logic as requirements evolve-making development costly, time-consuming, and error-prone. To study whether large language models can automate this multi-round interaction process, we introduce Chat2Workflow, a benchmark for generating executable visual workflows directly from natural language, and propose a robust agentic framework to mitigate recurrent execution errors. Chat2Workflow is built from a large collection of real-world business workflows, with each instance designed so that the generated workflow can be transformed and directly deployed to practical workflow platforms such as Dify and Coze. Experimental results show that while state-of-the-art language models can often capture high-level intent, they struggle to generate correct, stable, and executable workflows, especially under complex or changing requirements. Although our agentic framework yields up to 5.34% resolve rate gains, the remaining real-world gap positions Chat2Workflow as a foundation for advancing industrial-grade automation. Code is available at https://github.com/zjunlp/Chat2Workflow.

tencent Tencent
·
Apr 20 3

Automating the Enterprise with Foundation Models

Automating enterprise workflows could unlock $4 trillion/year in productivity gains. Despite being of interest to the data management community for decades, the ultimate vision of end-to-end workflow automation has remained elusive. Current solutions rely on process mining and robotic process automation (RPA), in which a bot is hard-coded to follow a set of predefined rules for completing a workflow. Through case studies of a hospital and large B2B enterprise, we find that the adoption of RPA has been inhibited by high set-up costs (12-18 months), unreliable execution (60% initial accuracy), and burdensome maintenance (requiring multiple FTEs). Multimodal foundation models (FMs) such as GPT-4 offer a promising new approach for end-to-end workflow automation given their generalized reasoning and planning abilities. To study these capabilities we propose ECLAIR, a system to automate enterprise workflows with minimal human supervision. We conduct initial experiments showing that multimodal FMs can address the limitations of traditional RPA with (1) near-human-level understanding of workflows (93% accuracy on a workflow understanding task) and (2) instant set-up with minimal technical barrier (based solely on a natural language description of a workflow, ECLAIR achieves end-to-end completion rates of 40%). We identify human-AI collaboration, validation, and self-improvement as open challenges, and suggest ways they can be solved with data management techniques. Code is available at: https://github.com/HazyResearch/eclair-agents

  • 6 authors
·
May 3, 2024 1

FlowBank: Query-Adaptive Agentic Workflows Optimization through Precompute-and-Reuse

Large Language Model (LLM)-based multi-agent systems are increasingly powerful, but current agentic workflow optimization paradigms make an unsatisfying trade-off. Task-level methods spend substantial offline compute yet deploy only a single workflow, leaving complementary candidates unused, while query-level methods synthesize a new workflow per query at substantial inference cost. Our motivating analysis shows these paradigms are more complementary than competing: workflows discovered during offline search often solve different subsets of queries, and many queries handled by expensive query-level generation can already be solved by cheaper precomputed workflows. This suggests a different objective: rather than searching for one universally best workflow or regenerating one per instance, we should build a compact bank of reusable, complementary workflows and select among them adaptively at inference time. Doing so requires solving three coupled problems: generating complementary rather than redundant candidates, compressing them into a small deployable portfolio, and assigning each query to the right workflow under a performance-cost trade-off. To this end, we present FlowBank, a three-stage framework for portfolio-based agentic workflow optimization. Diversifying proposes DiverseFlow to steer search toward under-covered queries and produce a high-coverage candidate pool. Curating proposes CuraFlow to compress this pool into a compact portfolio with minimal redundancy. Matching casts deployment as edge-value prediction on a query-workflow bipartite graph and routes each incoming query to the portfolio member with the best predicted utility. Across five benchmarks, FlowBank achieves the highest average score among the evaluated methods while remaining cost-competitive, improving over the strongest automated and handcrafted baselines by 4.26% and 14.92% relative, respectively.

  • 6 authors
·
Jun 8

AutoFlow: Automated Workflow Generation for Large Language Model Agents

Recent advancements in Large Language Models (LLMs) have shown significant progress in understanding complex natural language. One important application of LLM is LLM-based AI Agent, which leverages the ability of LLM as well as external tools for complex-task solving. To make sure LLM Agents follow an effective and reliable procedure to solve the given task, manually designed workflows are usually used to guide the working mechanism of agents. However, manually designing the workflows requires considerable efforts and domain knowledge, making it difficult to develop and deploy agents on massive scales. To address these issues, we propose AutoFlow, a framework designed to automatically generate workflows for agents to solve complex tasks. AutoFlow takes natural language program as the format of agent workflow and employs a workflow optimization procedure to iteratively optimize the workflow quality. Besides, this work offers two workflow generation methods: fine-tuning-based and in-context-based methods, making the AutoFlow framework applicable to both open-source and closed-source LLMs. Experimental results show that our framework can produce robust and reliable agent workflows. We believe that the automatic generation and interpretation of workflows in natural language represent a promising paradigm for solving complex tasks, particularly with the rapid development of LLMs. The source code of this work is available at https://github.com/agiresearch/AutoFlow.

  • 9 authors
·
Jul 1, 2024

MASSW: A New Dataset and Benchmark Tasks for AI-Assisted Scientific Workflows

Scientific innovation relies on detailed workflows, which include critical steps such as analyzing literature, generating ideas, validating these ideas, interpreting results, and inspiring follow-up research. However, scientific publications that document these workflows are extensive and unstructured. This makes it difficult for both human researchers and AI systems to effectively navigate and explore the space of scientific innovation. To address this issue, we introduce MASSW, a comprehensive text dataset on Multi-Aspect Summarization of Scientific Workflows. MASSW includes more than 152,000 peer-reviewed publications from 17 leading computer science conferences spanning the past 50 years. Using Large Language Models (LLMs), we automatically extract five core aspects from these publications -- context, key idea, method, outcome, and projected impact -- which correspond to five key steps in the research workflow. These structured summaries facilitate a variety of downstream tasks and analyses. The quality of the LLM-extracted summaries is validated by comparing them with human annotations. We demonstrate the utility of MASSW through multiple novel machine-learning tasks that can be benchmarked using this new dataset, which make various types of predictions and recommendations along the scientific workflow. MASSW holds significant potential for researchers to create and benchmark new AI methods for optimizing scientific workflows and fostering scientific innovation in the field. Our dataset is openly available at https://github.com/xingjian-zhang/massw.

  • 11 authors
·
Jun 10, 2024

Case2Flow: Bridging Patient Cases and Guideline Flowcharts through Multimodal Retrieval

Medical guidelines encode rich, evidence-based decision logic, yet the specific decision artifact a clinician needs is hard to locate within a guideline, let alone across guidelines covering plausible diseases and treatments. While guideline passages have supported end-to-end question answering, flowcharts remain largely underused in decision support despite their ability to encode actionable clinical pathways. We therefore introduce Case2Flow, a task designed to retrieve the most relevant guideline flowchart for a given patient case from a collection of guideline documents. To support it, we construct FlowAtlas, a curated corpus of 202 flowcharts extracted from 2,080 medical guidelines, together with a pipeline that synthesises 1,911 aligned case-flowchart pairs. Our evaluation of multimodal retrieval methods reveals systematic failure modes, including overreliance on keywords and spurious token-patch matches induced by uninformative background regions in flowcharts. Motivated by this, we propose CRISP, a training-free scoring method that sharpens late-interaction retrieval by suppressing uninformative patches, discounting ambiguous token matches, and incorporating bidirectional query-image alignment. CRISP improves Recall@1 by up to 18.71 percentage points, while a blinded physician assessment on published case narratives provides preliminary feasibility evidence beyond synthetic queries.

  • 8 authors
·
Aug 25

Finch: Benchmarking Finance & Accounting across Spreadsheet-Centric Enterprise Workflows

We introduce a finance & accounting benchmark (Finch) for evaluating AI agents on real-world, enterprise-grade professional workflows -- interleaving data entry, structuring, formatting, web search, cross-file retrieval, calculation, modeling, validation, translation, visualization, and reporting. Finch is sourced from authentic enterprise workspaces at Enron (15,000 spreadsheets and 500,000 emails from 150 employees) and other financial institutions, preserving in-the-wild messiness across multimodal artifacts (text, tables, formulas, charts, code, and images) and spanning diverse domains such as budgeting, trading, and asset management. We propose a workflow construction process that combines LLM-assisted discovery with expert annotation: (1) LLM-assisted, expert-verified derivation of workflows from real-world email threads and version histories of spreadsheet files, and (2) meticulous expert annotation for workflows, requiring over 700 hours of domain-expert effort. This yields 172 composite workflows with 384 tasks, involving 1,710 spreadsheets with 27 million cells, along with PDFs and other artifacts, capturing the intrinsically messy, long-horizon, knowledge-intensive, and collaborative nature of real-world enterprise work. We conduct both human and automated evaluations of frontier AI systems including GPT 5.1, Claude Sonnet 4.5, Gemini 3 Pro, Grok 4, and Qwen 3 Max, and GPT 5.1 Pro spends 16.8 minutes per workflow yet passes only 38.4% of workflows, while Claude Sonnet 4.5 passes just 25.0%. Comprehensive case studies further surface the challenges that real-world enterprise workflows pose for AI agents.

It Takes Workflows to Evolve Better Workflows

Tackling complex real-world tasks can exceed the capabilities of a single large language model (LLM), motivating the use of multi-agent workflows that coordinate specialized agents to work together on these tasks. Recent methods train LLMs to construct better workflows from execution outcomes, but they optimize only the workflow generator, while the other agents that build or execute each workflow remain fixed even though every outcome depends on all of them. However, extending training beyond the generator is challenging: the agents are coupled, and a workflow's outcome is a single sparse score that cannot tell which agent causes a failure. We propose FloWright, which leverages the workflow as a harness to optimize workflows. By introducing a hierarchical, structure-aware reward paradigm, FloWright enables one role to self-evolve and two or more roles to co-evolve, with no additional models, labels, or executions. Considering the limitation that workflows are commonly trained and evaluated on data that a single agent can already handle, we further propose DataWright, an adaptive data hardening approach that converts existing datasets into workflow-level tasks with increased difficulty. Across document, slide, chart, code, math, and finance tasks, small open models trained with FloWright achieve improved performance by up to +7.41%, with co-evolving (+5.03%) more roles gaining more than optimizing one of them alone (+2.83%). Our project page: https://xhguo7.github.io/FloWright/.

  • 6 authors
·
Sep 30 2

Workflow-Localized Mechanism Learning: Attribution-Guided Repair and Knowledge Reuse for Structured Agent Skills

Agent Skills package reusable procedural knowledge as external artifacts for frozen language-model agents, yet existing optimizers do not jointly resolve where a failure occurs in a workflow, which mechanism caused it, and how relevant knowledge from third-party Skills should be reused locally. We introduce Workflow-Localized Mechanism Learning (WML). Its Node--Mechanism Attribution identifies the failed workflow node, implicated mechanisms, and smallest valid edit target, routing single-mechanism defects to L3 resources and relational defects across mechanisms to L2 composition protocols. A six-module Workflow-Guided Skill Optimization (WGSO) loop then selects provenance- and scope-aware third-party knowledge, applies bounded patches, evaluates candidates, and stores verified outcomes in optimizer-side memory. On SpreadsheetBench, WML reaches 90.33 +/- 1.53 and 74.67 +/- 3.51 Hard Accuracy with DeepSeek and Qwen3.6-Flash, respectively; without additional optimization, the learned Skills transfer to WikiTableQuestions with 84.00 +/- 2.00 and 83.00 +/- 2.00 Denotation Accuracy. On Compiler-Supported50, WML attains both the highest hard-PASS rate and the lowest cost per successful task; compiled execution sharply reduces tokens and calls relative to a direct SkillAgent while retaining most of its successful tasks. Code and artifacts are available at https://github.com/xiaolin9595/workflow-localized-mechanism-learning.

  • 6 authors
·
Jul 22

LawFlow : Collecting and Simulating Lawyers' Thought Processes

Legal practitioners, particularly those early in their careers, face complex, high-stakes tasks that require adaptive, context-sensitive reasoning. While AI holds promise in supporting legal work, current datasets and models are narrowly focused on isolated subtasks and fail to capture the end-to-end decision-making required in real-world practice. To address this gap, we introduce LawFlow, a dataset of complete end-to-end legal workflows collected from trained law students, grounded in real-world business entity formation scenarios. Unlike prior datasets focused on input-output pairs or linear chains of thought, LawFlow captures dynamic, modular, and iterative reasoning processes that reflect the ambiguity, revision, and client-adaptive strategies of legal practice. Using LawFlow, we compare human and LLM-generated workflows, revealing systematic differences in structure, reasoning flexibility, and plan execution. Human workflows tend to be modular and adaptive, while LLM workflows are more sequential, exhaustive, and less sensitive to downstream implications. Our findings also suggest that legal professionals prefer AI to carry out supportive roles, such as brainstorming, identifying blind spots, and surfacing alternatives, rather than executing complex workflows end-to-end. Building on these findings, we propose a set of design suggestions, rooted in empirical observations, that align AI assistance with human goals of clarity, completeness, creativity, and efficiency, through hybrid planning, adaptive execution, and decision-point support. Our results highlight both the current limitations of LLMs in supporting complex legal workflows and opportunities for developing more collaborative, reasoning-aware legal AI systems. All data and code are available on our project page (https://minnesotanlp.github.io/LawFlow-website/).

  • 11 authors
·
Apr 26, 2025 2

LLM assisted web application functional requirements generation: A case study of four popular LLMs over a Mess Management System

Like any other discipline, Large Language Models (LLMs) have significantly impacted software engineering by helping developers generate the required artifacts across various phases of software development. This paper presents a case study comparing the performance of popular LLMs GPT, Claude, Gemini, and DeepSeek in generating functional specifications that include use cases, business rules, and collaborative workflows for a web application, the Mess Management System. The study evaluated the quality of LLM generated use cases, business rules, and collaborative workflows in terms of their syntactic and semantic correctness, consistency, non ambiguity, and completeness compared to the reference specifications against the zero-shot prompted problem statement. Our results suggested that all four LLMs can specify syntactically and semantically correct, mostly non-ambiguous artifacts. Still, they may be inconsistent at times and may differ significantly in the completeness of the generated specification. Claude and Gemini generated all the reference use cases, with Claude achieving the most complete but somewhat redundant use case specifications. Similar results were obtained for specifying workflows. However, all four LLMs struggled to generate relevant Business Rules, with DeepSeek generating the most reference rules but with less completeness. Overall, Claude generated more complete specification artifacts, while Gemini was more precise in the specifications it generated.

  • 5 authors
·
May 22, 2025

GraphForge: Training Working Agents with Graph-Anchored Workspace Synthesis

Working agents need to read diverse files, coordinate tools, and produce deliverables. Training such agents requires tasks built on many real files with verifiable results, but few pipelines exist to synthesize this kind of data. Existing pipelines either generate files with models, which lack realism and diversity, or build tasks on real files without task-specific verifiers, leaving result quality unchecked. We introduce GraphForge, an evidence-graph based framework that grounds both the task and its verification in real files. Starting from occupation-grounded seeds for controlled diversity, GraphForge assembles a workspace of real files for each seed and builds an evidence graph over their relations. Since the task statement and rubrics are both derived from this graph, task requirements are backed by the workspace files and each criterion is anchored to the files needed to verify it. An initial rollout further tests executability, and a revision agent repairs the task and rubrics against the original files before trajectories are collected. Fine-tuning Qwen3.6-27B on 2,169 GraphForge trajectories brings GDPVal to 1445.7 (+65.7) under OpenHands, and Workspace-Bench-Lite and SpreadsheetBench II to 63.7 (+7.7) and 24.0 (+13.7) under Claude Code. Rejection fine-tuning on the SFT model's own rollouts, with candidates selected by the evidence-anchored rubrics, yields further improvements on all three benchmarks, suggesting that the rubrics provide a useful selection signal. The data and models are available.

CoSTAast: Cost-Sensitive Toolpath Agent for Multi-turn Image Editing

Text-to-image models like stable diffusion and DALLE-3 still struggle with multi-turn image editing. We decompose such a task as an agentic workflow (path) of tool use that addresses a sequence of subtasks by AI tools of varying costs. Conventional search algorithms require expensive exploration to find tool paths. While large language models (LLMs) possess prior knowledge of subtask planning, they may lack accurate estimations of capabilities and costs of tools to determine which to apply in each subtask. Can we combine the strengths of both LLMs and graph search to find cost-efficient tool paths? We propose a three-stage approach "CoSTA*" that leverages LLMs to create a subtask tree, which helps prune a graph of AI tools for the given task, and then conducts A* search on the small subgraph to find a tool path. To better balance the total cost and quality, CoSTA* combines both metrics of each tool on every subtask to guide the A* search. Each subtask's output is then evaluated by a vision-language model (VLM), where a failure will trigger an update of the tool's cost and quality on the subtask. Hence, the A* search can recover from failures quickly to explore other paths. Moreover, CoSTA* can automatically switch between modalities across subtasks for a better cost-quality trade-off. We build a novel benchmark of challenging multi-turn image editing, on which CoSTA* outperforms state-of-the-art image-editing models or agents in terms of both cost and quality, and performs versatile trade-offs upon user preference.

  • 4 authors
·
Mar 13, 2025 10

From Specification to Execution: AI Assisted Scientific Workflow Management

Scientific workflow management systems (WMS) support scalable and reproducible execution of complex pipelines, but workflow design, implementation, and debugging remain largely manual and require significant expertise. Recent approaches using large language models (LLMs) show promise for workflow generation from natural language, but often rely on direct code synthesis, which limits transparency, reproducibility, and integration with workflow systems. We present an AI-assisted approach to scientific workflow management that combines specification-driven workflow generation, automated debugging, and distributed execution. The method introduces a structured specification phase that separates workflow intent, design, and implementation, allowing validation prior to code generation. We also develop an LLM-based debugging agent that diagnoses and resolves failures across multiple system layers. To support distributed execution and user interaction, we integrate Pegasus, a widely used WMS, with a Model Context Protocol (MCP) layer, providing a unified interface for workflow submission, monitoring, and control. We evaluate the approach using a federated learning workflow for medical imaging, chosen for its parallel, iterative, and dependency-intensive structure. The system generated and executed large-scale workflows with thousands of jobs, reduced debugging effort, and allowed non-expert users to construct workflows with expert-level design patterns. These results indicate that end-to-end AI-assisted workflow generation and execution is feasible, and point toward AI-driven platforms for managing the scientific workflow lifecycle.

  • 5 authors
·
Jun 15

ComfyUI-R1: Exploring Reasoning Models for Workflow Generation

AI-generated content has evolved from monolithic models to modular workflows, particularly on platforms like ComfyUI, enabling customization in creative pipelines. However, crafting effective workflows requires great expertise to orchestrate numerous specialized components, presenting a steep learning curve for users. To address this challenge, we introduce ComfyUI-R1, the first large reasoning model for automated workflow generation. Starting with our curated dataset of 4K workflows, we construct long chain-of-thought (CoT) reasoning data, including node selection, workflow planning, and code-level workflow representation. ComfyUI-R1 is trained through a two-stage framework: (1) CoT fine-tuning for cold start, adapting models to the ComfyUI domain; (2) reinforcement learning for incentivizing reasoning capability, guided by a fine-grained rule-metric hybrid reward, ensuring format validity, structural integrity, and node-level fidelity. Experiments show that our 7B-parameter model achieves a 97\% format validity rate, along with high pass rate, node-level and graph-level F1 scores, significantly surpassing prior state-of-the-art methods that employ leading closed-source models such as GPT-4o and Claude series. Further analysis highlights the critical role of the reasoning process and the advantage of transforming workflows into code. Qualitative comparison reveals our strength in synthesizing intricate workflows with diverse nodes, underscoring the potential of long CoT reasoning in AI art creation.

  • 8 authors
·
Jun 11, 2025 4

SmartFlow: Robotic Process Automation using LLMs

Robotic Process Automation (RPA) systems face challenges in handling complex processes and diverse screen layouts that require advanced human-like decision-making capabilities. These systems typically rely on pixel-level encoding through drag-and-drop or automation frameworks such as Selenium to create navigation workflows, rather than visual understanding of screen elements. In this context, we present SmartFlow, an AI-based RPA system that uses pre-trained large language models (LLMs) coupled with deep-learning based image understanding. Our system can adapt to new scenarios, including changes in the user interface and variations in input data, without the need for human intervention. SmartFlow uses computer vision and natural language processing to perceive visible elements on the graphical user interface (GUI) and convert them into a textual representation. This information is then utilized by LLMs to generate a sequence of actions that are executed by a scripting engine to complete an assigned task. To assess the effectiveness of SmartFlow, we have developed a dataset that includes a set of generic enterprise applications with diverse layouts, which we are releasing for research use. Our evaluations on this dataset demonstrate that SmartFlow exhibits robustness across different layouts and applications. SmartFlow can automate a wide range of business processes such as form filling, customer service, invoice processing, and back-office operations. SmartFlow can thus assist organizations in enhancing productivity by automating an even larger fraction of screen-based workflows. The demo-video and dataset are available at https://smartflow-4c5a0a.webflow.io/.

  • 5 authors
·
May 21, 2024

Pay for the Fault, Not the Flow: Label-Free In-Flow Multi-Agent Workflow Optimization

Large language models (LLMs) increasingly construct multi-agent workflows that decompose a complex task and assign specialist agents from a pool. However, building such a workflow well remains challenging: how finely to divide the task, which agent to trust with each subtask, and when to create a new specialist are all critical decisions a workflow constructor needs to settle up front. Thus, whether each subtask succeeds remains unknown until the workflow runs. Yet, improving a workflow is costly. Locating a fault usually requires a reference answer, a graded outcome, or a trained assessor, and the fix is applied to the whole workflow through re-execution, re-search, or retraining. We propose InFlowOp, which prices every decision in one label-free cost that weighs how well an agent's competence meets what a subtask demands against how much that agent takes to run. Before execution, InFlowOp bidirectionally determines the granularity of task decomposition and agent assignment following from the cost rather than from a fixed template. During execution, InFlowOp corrects a fault with the cheapest move via the same cost that serves the workflow both as it is built and as it runs. Facing the workflow-level evaluation challenge, we introduce Braid, a benchmark whose tasks require multi-agent coordination beyond single-agent capability. Across various domains and backbones, InFlowOp outperforms single agent baselines by up to +11.97%, achieving +9.64% with in-flow optimization. Our project page: https://xhguo7.github.io/InFlowOp/.

  • 7 authors
·
Sep 30 2

PitVis-2023 Challenge: Workflow Recognition in videos of Endoscopic Pituitary Surgery

The field of computer vision applied to videos of minimally invasive surgery is ever-growing. Workflow recognition pertains to the automated recognition of various aspects of a surgery: including which surgical steps are performed; and which surgical instruments are used. This information can later be used to assist clinicians when learning the surgery; during live surgery; and when writing operation notes. The Pituitary Vision (PitVis) 2023 Challenge tasks the community to step and instrument recognition in videos of endoscopic pituitary surgery. This is a unique task when compared to other minimally invasive surgeries due to the smaller working space, which limits and distorts vision; and higher frequency of instrument and step switching, which requires more precise model predictions. Participants were provided with 25-videos, with results presented at the MICCAI-2023 conference as part of the Endoscopic Vision 2023 Challenge in Vancouver, Canada, on 08-Oct-2023. There were 18-submissions from 9-teams across 6-countries, using a variety of deep learning models. A commonality between the top performing models was incorporating spatio-temporal and multi-task methods, with greater than 50% and 10% macro-F1-score improvement over purely spacial single-task models in step and instrument recognition respectively. The PitVis-2023 Challenge therefore demonstrates state-of-the-art computer vision models in minimally invasive surgery are transferable to a new dataset, with surgery specific techniques used to enhance performance, progressing the field further. Benchmark results are provided in the paper, and the dataset is publicly available at: https://doi.org/10.5522/04/26531686.

  • 32 authors
·
Sep 2, 2024

SciPaths: Forecasting Pathways to Scientific Discovery

Scientific progress depends on sequences of enabling contributions, yet existing AI4Science benchmarks largely focus on citation prediction, literature retrieval, or idea generation rather than the dependencies that make progress possible. In this paper, we introduce discovery pathway forecasting: given a target scientific contribution and the prior literature available at a specified time, the task is to (1) identify the enabling contributions required to realize it and (2) ground each in prior work when such prior work exists. We present SciPaths, a benchmark of 262 expert-annotated gold pathways and 2,444 silver pathways constructed from machine learning and natural language processing papers, where each pathway records enabling contributions, roles, rationales, and prior-work groundings or unmapped decisions. Evaluating frontier and open-weight language models, we find that the best model reaches only 0.189 F1 under strict semantic matching, with core methodological dependencies hardest to recover. Prior-work grounding improves substantially when gold enabling contributions are provided, showing that decomposition quality is a major bottleneck for end-to-end pathway recovery. SciPaths therefore shifts evaluation toward a missing capability in scientific forecasting: reasoning backward from a target contribution to the enabling scientific building blocks and prior-work dependencies that make it feasible.

  • 7 authors
·
May 13

Tool Learning with Large Language Models: A Survey

Recently, tool learning with large language models (LLMs) has emerged as a promising paradigm for augmenting the capabilities of LLMs to tackle highly complex problems. Despite growing attention and rapid advancements in this field, the existing literature remains fragmented and lacks systematic organization, posing barriers to entry for newcomers. This gap motivates us to conduct a comprehensive survey of existing works on tool learning with LLMs. In this survey, we focus on reviewing existing literature from the two primary aspects (1) why tool learning is beneficial and (2) how tool learning is implemented, enabling a comprehensive understanding of tool learning with LLMs. We first explore the "why" by reviewing both the benefits of tool integration and the inherent benefits of the tool learning paradigm from six specific aspects. In terms of "how", we systematically review the literature according to a taxonomy of four key stages in the tool learning workflow: task planning, tool selection, tool calling, and response generation. Additionally, we provide a detailed summary of existing benchmarks and evaluation methods, categorizing them according to their relevance to different stages. Finally, we discuss current challenges and outline potential future directions, aiming to inspire both researchers and industrial developers to further explore this emerging and promising area. We also maintain a GitHub repository to continually keep track of the relevant papers and resources in this rising area at https://github.com/quchangle1/LLM-Tool-Survey.

  • 8 authors
·
May 28, 2024

FlowCompile: An Optimizing Compiler for Structured LLM Workflows

Structured LLM workflows, where specialized LLM sub-agents execute according to a predefined graph, have become a powerful abstraction for solving complex tasks. Optimizing such workflows, i.e., selecting configurations for each sub-agent to balance accuracy and latency, is challenging due to the combinatorial design space over model choices, reasoning budgets, and workflow structures. Existing cost-aware methods largely treat workflow optimization as a routing problem, selecting a configuration at inference time for each query according to the accuracy-latency objective used during training. We argue that structured LLM workflows can also be optimized from a compilation perspective: before deployment, the system can globally explore the workflow design space and construct a reusable set of workflow-level configurations spanning diverse accuracy-latency trade-offs. Drawing inspiration from machine learning compilers, we introduce FlowCompile, a structured LLM workflow compiler that performs compile-time design space exploration to identify a high-quality, reusable trade-off set. FlowCompile decomposes a workflow into sub-agents, profiles each sub-agent under diverse configurations, and composes these measurements through a structure-aware proxy to estimate workflow-level accuracy and latency. It then identifies diverse high-quality configurations in a single compile-time pass, without retraining or online adaptation. Experiments across diverse workflows and challenging benchmarks show that FlowCompile consistently outperforms heuristically optimized workflow configurations and routing-based baselines, delivering up to 6.4x speedup. The compiled configuration set further serves as a reusable optimization artifact, enabling flexible deployment under varying runtime preferences and supporting downstream selection or routing.

Sibyl-AutoResearch: Autonomous Research Needs Self-Evolving Trial-and-Error Harnesses, Not Paper Generators

Autonomous research systems increasingly make the scientific workflow executable: agents can propose ideas, run code, inspect results, and draft papers. But executable workflows do not by themselves produce research judgment. We analyze where current systems lose trial experience: weak evidence becomes prose, pilot signals become broad claims, memory remains textual, and recurring process failures do not change later behavior. We introduce Sibyl-AutoResearch, a self-evolving AutoResearch framework built around Scientific Trial-and-Error Harnesses. A harness lets agents run bounded trials, preserve positive and negative outcomes, and route lessons into later planning, validation, claim scope, scheduling, critique, writing, and harness repair. We formalize this through two auditable conversion units: trial-to-behavior conversion, which links trial signals to later research actions, and trial-to-harness-behavior conversion, which links recurring process failures to system updates. We implement the framework in SIBYL, a file-backed autonomous research system that exposes the state, roles, memory, gates, and artifact traces needed to inspect these conversion paths. A retrospective audit identifies eight high-confidence conversion events, with a median latency of one iteration and a maximum latency of three iterations. A recovered-failure registry further shows how five naturally occurring failure classes, including duplicate results, stale numbers, and unsupported statistics, were blocked, downgraded, or routed into later repair. These traces do not establish a comparative performance claim; they show that the proposed conversion units are recoverable from realistic autonomous-research workspaces. The SIBYL framework and system are available at https://github.com/Sibyl-Research-Team/AutoResearch-SibylSystem.

  • 6 authors
·
May 20

Workflow-GYM: Towards Long-Horizon Evaluation of Computer-use Agentic tasks in Real-World Professional Fields

Recent years have witnessed the rapid evolution of AI agents toward handling increasingly complex, real-world tasks. However, existing benchmarks rarely evaluate whether agents can operate graphical user interfaces to complete long-horizon, high-value professional workflows across diverse domains. Current GUI benchmarks still predominantly focus on general-purpose software, relatively simple applications, and short-horizon tasks, leaving it largely unknown whether modern agents can follow user instructions to autonomously operate domain-specific professional software and accomplish economically valuable work in an end-to-end manner. To bridge this gap, we introduce Workflow-GYM, a benchmark for long-horizon GUI tasks centered on professional domains and specialized software environments. Through extensive experiments on state-of-the-art models, we find that even the strongest models achieve only slightly above 30% success rates, highlighting that professional long-horizon GUI workflows remain highly challenging for current GUI agents. Further analysis reveals that current agents struggle to maintain long-horizon workflow consistency, frequently exhibiting workflow stage omission, error propagation, objective drift, and insufficient understanding of professional software environments. Our findings provide important insights into the limitations of current agent systems and suggest key directions for the next generation of GUI-agent research.

Evoflux: Inference-Time Evolution of Executable Tool Workflows for Compact Agents

Compact language models (LMs) reduce cost, latency, and deployment risk for tool agents. Yet MCP-style tool use requires more than isolated function calling: an agent must discover tools from live catalogs, satisfy schemas, preserve dependencies across intermediate outputs, and ground final responses in executed evidence. Small planners often generate plausible workflow graphs that fail under tool resolution, parameter validation, dependency tracking, or execution. We argue that this failure mode is poorly handled by small-corpus distillation. A few hundred teacher traces can teach workflow format, but rarely cover the recovery behavior needed to repair failed plans over changing tool catalogs. We introduce Evoflux, an inference-time evolutionary search method that treats compact tool use as the repair of executable tool workflows. It evolves typed workflow graphs through structured edits, execution feedback, adaptive intensity, meta-guided redesign, and diversity pruning. On held-out MCP-Bench tasks spanning live MCP servers and 250 tools, Evoflux raises execution feasibility from roughly 3% to 17-24% across small planners. In contrast, SFT and SFT+DPO on the same search-mined data match, underperform, or collapse below zero-shot performance; ReAct reaches higher peaks, but with higher variance and token cost. These results show that execution-grounded search is more reliable under scarce teacher-trace budgets.

Beyond Rule-Based Workflows: An Information-Flow-Orchestrated Multi-Agents Paradigm via Agent-to-Agent Communication from CORAL

Most existing Large Language Model (LLM)-based Multi-Agent Systems (MAS) rely on predefined workflows, where human engineers enumerate task states in advance and specify routing rules and contextual injections accordingly. Such workflow-driven designs are essentially rule-based decision trees, which suffer from two fundamental limitations: they require substantial manual effort to anticipate and encode possible task states, and they cannot exhaustively cover the state space of complex real-world tasks. To address these issues, we propose an Information-Flow-Orchestrated Multi-Agent Paradigm via Agent-to-Agent (A2A) Communication from CORAL, in which a dedicated information flow orchestrator continuously monitors task progress and dynamically coordinates other agents through the A2A toolkit using natural language, without relying on predefined workflows. We evaluate our approach on the general-purpose benchmark GAIA, using the representative workflow-based MAS OWL as the baseline while controlling for agent roles and underlying models. Under the pass@1 setting, our method achieves 63.64% accuracy, outperforming OWL's 55.15% by 8.49 percentage points with comparable token consumption. Further case-level analysis shows that our paradigm enables more flexible task monitoring and more robust handling of edge cases. Our implementation is publicly available at: https://github.com/Coral-Protocol/Beyond-Rule-Based-Workflows

  • 8 authors
·
Jan 13

ReVise: A Human-AI Interface for Incremental Algorithmic Recourse

The recent adoption of artificial intelligence in socio-technical systems raises concerns about the black-box nature of the resulting decisions in fields such as hiring, finance, admissions, etc. If data subjects -- such as job applicants, loan applicants, and students -- receive an unfavorable outcome, they may be interested in algorithmic recourse, which involves updating certain features to yield a more favorable result when re-evaluated by algorithmic decision-making. Unfortunately, when individuals do not fully understand the incremental steps needed to change their circumstances, they risk following misguided paths that can lead to significant, long-term adverse consequences. Existing recourse approaches focus exclusively on the final recourse goal but neglect the possible incremental steps to reach the goal with real-life constraints, user preferences, and model artifacts. To address this gap, we formulate a visual analytic workflow for incremental recourse planning in collaboration with AI/ML experts and contribute an interactive visualization interface that helps data subjects efficiently navigate the recourse alternatives and make an informed decision. We present a usage scenario and subjective feedback from observational studies with twelve graduate students using a real-world dataset, which demonstrates that our approach can be instrumental for data subjects in choosing a suitable recourse path.

  • 3 authors
·
Jul 1, 2025

Agentic Troubleshooting Guide Automation for Incident Management

Effective incident management in large-scale IT systems relies on troubleshooting guides (TSGs), but their manual execution is slow and error-prone. While recent advances in LLMs offer promise for automating incident management tasks, existing LLM-based solutions lack specialized support for several key challenges, including managing TSG quality issues, interpreting complex control flow, handling data-intensive queries, and exploiting execution parallelism. We first conducted an empirical study on 92 real-world TSGs, and, guided by our findings, we present StepFly, a novel end-to-end agentic framework for troubleshooting guide automation. Our approach features a three-stage workflow: the first stage provides a comprehensive guide together with a tool, TSG Mentor, to assist SREs in improving TSG quality; the second stage performs offline preprocessing using LLMs to extract structured execution DAGs from unstructured TSGs and to create dedicated Query Preparation Plugins (QPPs); and the third stage executes online using a DAG-guided scheduler-executor framework with a memory system to guarantee correct workflow and support parallel execution of independent steps. Our empirical evaluation on a collection of real-world TSGs and incidents demonstrates that StepFly achieves a ~94% success rate on GPT-4.1, outperforming baselines with less time and token consumption. Furthermore, it achieves a remarkable execution time reduction of 32.9% to 70.4% for parallelizable TSGs.

  • 12 authors
·
Oct 11, 2025

Knowledge-Centric Agents for Workflow Generation in ComfyUI

Workflow generation in visual creation systems such as ComfyUI demands not only syntactic accuracy but also expert-level reasoning over modular compositions. Existing large language model (LLM) approaches often treat this as a direct text-to-JSON generation task, struggling with structural brittleness and lacking the experiential knowledge required for effective design. We argue that successful workflow generation requires modeling knowledge itself, including its structure, hierarchy, and reasoning dynamics. To this end, we propose a knowledge-centric framework that learns to invert, inject, and infer with knowledge across multiple abstraction levels. We first perform knowledge inversion to distill hierarchical representations, ranging from full pseudo-codes and skeletons to high-level strategies, from large collections of real-world workflows. We then conduct knowledge injection through supervised fine-tuning, teaching the model to reason from task descriptions to strategies and from strategies to executable structures. During inference, the model performs reversible reasoning to synthesize executable workflows, augmented by self-refinement for structural coherence. Extensive experiments demonstrate that our method produces workflows with richer node diversity, more coherent structures, and higher execution success rates than existing systems, establishing a new foundation for knowledge-driven, agentic workflow generation.

  • 7 authors
·
Jul 26

Chain of Tools: Large Language Model is an Automatic Multi-tool Learner

Augmenting large language models (LLMs) with external tools has emerged as a promising approach to extend their utility, empowering them to solve practical tasks. Existing work typically empowers LLMs as tool users with a manually designed workflow, where the LLM plans a series of tools in a step-by-step manner, and sequentially executes each tool to obtain intermediate results until deriving the final answer. However, they suffer from two challenges in realistic scenarios: (1) The handcrafted control flow is often ad-hoc and constraints the LLM to local planning; (2) The LLM is instructed to use only manually demonstrated tools or well-trained Python functions, which limits its generalization to new tools. In this work, we first propose Automatic Tool Chain (ATC), a framework that enables the LLM to act as a multi-tool user, which directly utilizes a chain of tools through programming. To scale up the scope of the tools, we next propose a black-box probing method. This further empowers the LLM as a tool learner that can actively discover and document tool usages, teaching themselves to properly master new tools. For a comprehensive evaluation, we build a challenging benchmark named ToolFlow, which diverges from previous benchmarks by its long-term planning scenarios and complex toolset. Experiments on both existing datasets and ToolFlow illustrate the superiority of our framework. Analysis on different settings also validates the effectiveness and the utility of our black-box probing algorithm.

  • 10 authors
·
May 26, 2024

AI-Driven Scholarly Peer Review via Persistent Workflow Prompting, Meta-Prompting, and Meta-Reasoning

Critical peer review of scientific manuscripts presents a significant challenge for Large Language Models (LLMs), partly due to data limitations and the complexity of expert reasoning. This report introduces Persistent Workflow Prompting (PWP), a potentially broadly applicable prompt engineering methodology designed to bridge this gap using standard LLM chat interfaces (zero-code, no APIs). We present a proof-of-concept PWP prompt for the critical analysis of experimental chemistry manuscripts, featuring a hierarchical, modular architecture (structured via Markdown) that defines detailed analysis workflows. We develop this PWP prompt through iterative application of meta-prompting techniques and meta-reasoning aimed at systematically codifying expert review workflows, including tacit knowledge. Submitted once at the start of a session, this PWP prompt equips the LLM with persistent workflows triggered by subsequent queries, guiding modern reasoning LLMs through systematic, multimodal evaluations. Demonstrations show the PWP-guided LLM identifying major methodological flaws in a test case while mitigating LLM input bias and performing complex tasks, including distinguishing claims from evidence, integrating text/photo/figure analysis to infer parameters, executing quantitative feasibility checks, comparing estimates against claims, and assessing a priori plausibility. To ensure transparency and facilitate replication, we provide full prompts, detailed demonstration analyses, and logs of interactive chats as supplementary resources. Beyond the specific application, this work offers insights into the meta-development process itself, highlighting the potential of PWP, informed by detailed workflow formalization, to enable sophisticated analysis using readily available LLMs for complex scientific tasks.

  • 1 authors
·
May 6, 2025 2

ComfyGPT: A Self-Optimizing Multi-Agent System for Comprehensive ComfyUI Workflow Generation

ComfyUI provides a widely-adopted, workflow-based interface that enables users to customize various image generation tasks through an intuitive node-based architecture. However, the intricate connections between nodes and diverse modules often present a steep learning curve for users. In this paper, we introduce ComfyGPT, the first self-optimizing multi-agent system designed to generate ComfyUI workflows based on task descriptions automatically. ComfyGPT comprises four specialized agents: ReformatAgent, FlowAgent, RefineAgent, and ExecuteAgent. The core innovation of ComfyGPT lies in two key aspects. First, it focuses on generating individual node links rather than entire workflows, significantly improving generation precision. Second, we proposed FlowAgent, a LLM-based workflow generation agent that uses both supervised fine-tuning (SFT) and reinforcement learning (RL) to improve workflow generation accuracy. Moreover, we introduce FlowDataset, a large-scale dataset containing 13,571 workflow-description pairs, and FlowBench, a comprehensive benchmark for evaluating workflow generation systems. We also propose four novel evaluation metrics: Format Validation (FV), Pass Accuracy (PA), Pass Instruct Alignment (PIA), and Pass Node Diversity (PND). Experimental results demonstrate that ComfyGPT significantly outperforms existing LLM-based methods in workflow generation.

  • 9 authors
·
Mar 22, 2025

ClawMark: A Living-World Benchmark for Multi-Turn, Multi-Day, Multimodal Coworker Agents

Language-model agents are increasingly used as persistent coworkers that assist users across multiple working days. During such workflows, the surrounding environment may change independently of the agent: new emails arrive, calendar entries shift, knowledge-base records are updated, and evidence appears across images, scanned PDFs, audio, video, and spreadsheets. Existing benchmarks do not adequately evaluate this setting because they typically run within a single static episode and remain largely text-centric. We introduce , a benchmark for coworker agents built around multi-turn multi-day tasks, a stateful sandboxed service environment whose state evolves between turns, and rule-based verification. The current release contains 100 tasks across 13 professional scenarios, executed against five stateful sandboxed services (filesystem, email, calendar, knowledge base, spreadsheet) and scored by 1537 deterministic Python checkers over post-execution service state; no LLM-as-judge is invoked during scoring. We benchmark seven frontier agent systems. The strongest model reaches 75.8 weighted score, but the best strict Task Success is only 20.0\%, indicating that partial progress is common while complete end-to-end workflow completion remains rare. Turn-level analysis shows that performance drops after the first exogenous environment update, highlighting adaptation to changing state as a key open challenge. We release the benchmark, evaluation harness, and construction pipeline to support reproducible coworker-agent evaluation.

  • 47 authors
·
Apr 25 2

Generating a Low-code Complete Workflow via Task Decomposition and RAG

AI technologies are moving rapidly from research to production. With the popularity of Foundation Models (FMs) that generate text, images, and video, AI-based systems are increasing their complexity. Compared to traditional AI-based software, systems employing FMs, or GenAI-based systems, are more difficult to design due to their scale and versatility. This makes it necessary to document best practices, known as design patterns in software engineering, that can be used across GenAI applications. Our first contribution is to formalize two techniques, Task Decomposition and Retrieval-Augmented Generation (RAG), as design patterns for GenAI-based systems. We discuss their trade-offs in terms of software quality attributes and comment on alternative approaches. We recommend to AI practitioners to consider these techniques not only from a scientific perspective but also from the standpoint of desired engineering properties such as flexibility, maintainability, safety, and security. As a second contribution, we describe our industry experience applying Task Decomposition and RAG to build a complex real-world GenAI application for enterprise users: Workflow Generation. The task of generating workflows entails generating a specific plan using data from the system environment, taking as input a user requirement. As these two patterns affect the entire AI development cycle, we explain how they impacted the dataset creation, model training, model evaluation, and deployment phases.

ServiceNow-AI ServiceNow-AI
·
Nov 29, 2024 2

LHAW: Controllable Underspecification for Long-Horizon Tasks

Long-horizon workflow agents that operate effectively over extended periods are essential for truly autonomous systems. Their reliable execution critically depends on the ability to reason through ambiguous situations in which clarification seeking is necessary to ensure correct task execution. However, progress is limited by the lack of scalable, task-agnostic frameworks for systematically curating and measuring the impact of ambiguity across custom workflows. We address this gap by introducing LHAW (Long-Horizon Augmented Workflows), a modular, dataset-agnostic synthetic pipeline that transforms any well-specified task into controllable underspecified variants by systematically removing information across four dimensions - Goals, Constraints, Inputs, and Context - at configurable severity levels. Unlike approaches that rely on LLM predictions of ambiguity, LHAW validates variants through empirical agent trials, classifying them as outcome-critical, divergent, or benign based on observed terminal state divergence. We release 285 task variants from TheAgentCompany, SWE-Bench Pro and MCP-Atlas according to our taxonomy alongside formal analysis measuring how current agents detect, reason about, and resolve underspecification across ambiguous settings. LHAW provides the first systematic framework for cost-sensitive evaluation of agent clarification behavior in long-horizon settings, enabling development of reliable autonomous systems.

  • 9 authors
·
Feb 10

FlowMind: Automatic Workflow Generation with LLMs

The rapidly evolving field of Robotic Process Automation (RPA) has made significant strides in automating repetitive processes, yet its effectiveness diminishes in scenarios requiring spontaneous or unpredictable tasks demanded by users. This paper introduces a novel approach, FlowMind, leveraging the capabilities of Large Language Models (LLMs) such as Generative Pretrained Transformer (GPT), to address this limitation and create an automatic workflow generation system. In FlowMind, we propose a generic prompt recipe for a lecture that helps ground LLM reasoning with reliable Application Programming Interfaces (APIs). With this, FlowMind not only mitigates the common issue of hallucinations in LLMs, but also eliminates direct interaction between LLMs and proprietary data or code, thus ensuring the integrity and confidentiality of information - a cornerstone in financial services. FlowMind further simplifies user interaction by presenting high-level descriptions of auto-generated workflows, enabling users to inspect and provide feedback effectively. We also introduce NCEN-QA, a new dataset in finance for benchmarking question-answering tasks from N-CEN reports on funds. We used NCEN-QA to evaluate the performance of workflows generated by FlowMind against baseline and ablation variants of FlowMind. We demonstrate the success of FlowMind, the importance of each component in the proposed lecture recipe, and the effectiveness of user interaction and feedback in FlowMind.

  • 7 authors
·
Mar 16, 2024 1

Self-Supervised Scaling of Terminal Environments for Scientific Domains

Terminal agents are increasingly deployed beyond software engineering in science and other specialized domains. Constructing training environments requires executable reference behavior and a domain-specific verifier that distinguishes semantic correctness from superficially plausible artifacts. Authoring these components for each task requires repeated engineering and limits reuse. We introduce software-in-the-loop reconstruction, a self-supervised framework that obtains reference outputs and verification targets from existing software workflows, executable programs mapping structured inputs to outputs. For each workflow, we execute multiple input configurations and partition cases into public observations and hidden evaluations. Given the instruction, input schema, and public input--output observations, an agent constructs an editable program without access to the source workflow. The candidate is evaluated on hidden configurations against workflow outputs. A hierarchical verifier combines domain-specific semantic comparison, structural validity, and anti-shortcut checks, while public feedback supports iterative revision. The construction admits additional workflows and configurations without authoring a reference solution for each task. We instantiate SWR with 500 workflows and 46 software families across six domains. Across three attempts per task, Qwen3.8-Max solves 838 tasks and produces 1,422 verified trajectories, which we oversample to 3,000 reconstruction-only training examples. Supervised fine-tuning of Qwen3.8-27B improves mean Terminal-Bench 2 performance from 47.94% to 53.56% across three seeds and achieves the highest mean among four matched-token corpus controls on all four reported evaluations. These results indicate that existing scientific software can provide scalable, behaviorally verified supervision for terminal agents.

  • 11 authors
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Oct 1 2

GTA-2: Benchmarking General Tool Agents from Atomic Tool-Use to Open-Ended Workflows

The development of general-purpose agents requires a shift from executing simple instructions to completing complex, real-world productivity workflows. However, current tool-use benchmarks remain misaligned with real-world requirements, relying on AI-generated queries, dummy tools, and limited system-level coordination. To address this, we propose GTA-2, a hierarchical benchmark for General Tool Agents (GTA) spanning atomic tool use and open-ended workflows. Built on real-world authenticity, it leverages real user queries, deployed tools, and multimodal contexts. (i) GTA-Atomic, inherited from our prior GTA benchmark, evaluates short-horizon, closed-ended tool-use precision. (ii) GTA-Workflow introduces long-horizon, open-ended tasks for realistic end-to-end completion. To evaluate open-ended deliverables, we propose a recursive checkpoint-based evaluation mechanism that decomposes objectives into verifiable sub-goals, enabling unified evaluation of both model capabilities and agent execution frameworks (i.e., execution harnesses). Experiments reveal a pronounced capability cliff: while frontier models already struggle on atomic tasks (below 50%), they largely fail on workflows, with top models achieving only 14.39% success. Further analysis shows that checkpoint-guided feedback improves performance, while advanced frameworks such as Manus and OpenClaw substantially enhance workflow completion, highlighting the importance of execution harness design beyond the underlying model capacity. These findings provide guidance for developing reliable personal and professional assistants. Dataset and code will be available at https://github.com/open-compass/GTA.

  • 10 authors
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Apr 16 2

UI-CUBE: Enterprise-Grade Computer Use Agent Benchmarking Beyond Task Accuracy to Operational Reliability

While current Computer Use Agent (CUA) benchmarks measure task completion effectively, they provide limited assessment of enterprise deployment readiness, emphasizing functional correctness over the operational reliability required for production systems. We present UI-CUBE (UiPath Computer Use BEnchmark), a systematic benchmark comprising 226 tasks across two difficulty tiers designed to expose fundamental architectural limitations in current CUAs. Our evaluation covers simple UI interactions (136 tasks) and complex workflows including copy-paste tasks (50 tasks) and enterprise application scenarios (40 tasks), with systematic interface variation coverage, multi-resolution testing and automated validation of task success through the application state. Evaluation of five state-of-the-art models reveals a sharp capability cliff rather than gradual performance degradation. Simple UI interactions achieve 67-85% success rates (compared to 97.9% human performance), but complex workflows drop precipitously to 9-19%. Human evaluators with no prior application experience achieve only 61.2% on complex tasks despite near-perfect performance on simple tasks, establishing realistic performance ceilings. This discontinuous performance pattern -- where agents achieve 68-87% of human performance on simple tasks but only 15-32% on complex workflows -- indicates fundamental architectural limitations in memory management, hierarchical planning, and state coordination rather than incremental capability gaps addressable through better training or prompting. UI-CUBE functions as an enterprise-readiness diagnostic, revealing that while current CUAs can manipulate individual interface elements, they cannot yet function as reliable workflow automation tools. These findings provide architectural insights essential for developing production-ready CUAs capable of managing complex, multi-step enterprise processes.

  • 6 authors
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Nov 21, 2025

TeleTune: Evolving Agent Skills From Offline Telemetry

Computer-use agents need to capture procedural knowledge of how people use software. User telemetry offers a scalable source of this knowledge. However, learning reusable skills from these logs requires addressing three challenges: (1) Goal Underspecification, since logs do not record the goal behind each action; (2) Non-Replayability, since past activity cannot be replayed to evaluate skill updates; and (3) Interleaved Trajectories, since logs may mix several tasks without marking their boundaries. To address these, we introduce TeleTune, a framework for learning a textual skill library from offline logs without recorded goals, cannot be replayed during optimization, and may interleave tasks. TeleTune uses action-prediction errors on logged trajectories to propose library edits and keep only those that improve held-out action-prediction accuracy, which we call skill-guided progress. The learned workflows also enable retrieval of demonstrations that cover the subgoals of a new task. At test time, the agent is provided with the learned library and the workflow-based retrieved demonstrations. Experiments on WorkArena and Online-Mind2Web show that TeleTune outperforms random retrieval, Agent Workflow Memory (AWM), and their combination. We find that the best baseline varies by setting, whereas TeleTune achieves average success rates of 77.1% and 80.6%, respectively, improving over the strongest baseline on each benchmark by 6.7% and 7.7%. Under the heaviest perturbation of the WorkArena training data,TeleTune keeps the highest average success rate at 68.5%, 6.3% above the strongest baseline. Our analyses show (1) skill optimization and workflow-based retrieval are complementary, (2) optimizing on fixed logs costs 5 to 75 times fewer tokens than validating the same edits with live episodes, (3) skill-guided progress tracks the live success rate.

  • 9 authors
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Oct 5

AutoResearch AI: Towards AI-Powered Research Automation for Scientific Discovery

Scientific research is being reshaped by AI systems that move beyond isolated assistance toward longer-horizon workflows spanning literature grounding, hypothesis generation, experimentation, validation, reporting, and revision. This shift marks a transition from task-level AI for science to workflow-level research automation. Yet current systems remain fragmented, differing in autonomy, domain scope, execution environment, validation mechanism, and human oversight, while still struggling with evidence preservation, reproducibility, weak-direction rejection, provenance tracking, cross-domain robustness, and accountable scientific closure. This survey examines these developments through AutoResearch, defined as the developmental spectrum of AI-powered scientific workflow automation. Within it, Vibe Research denotes the human-steered region of prompt-based assistance and human-verified execution, whereas emerging AI-led systems coordinate larger portions of the discovery loop without achieving robust autonomy. We analyze how research systems redistribute control, evidence, execution, validation, and accountability across workflows and organize the field around five workflow conditions: literature and research grounding; hypothesis formation and planning; experimentation and tool use; feedback, validation, and review; and reporting and knowledge communication. We further synthesize AI scientist systems, mixed-initiative co-research frameworks, benchmarks, domain deployments, and open-source infrastructures. Finally, we propose five evaluation dimensions--novelty, validity, impact, reliability, and provenance--and show that AutoResearch autonomy is domain-conditioned, being more credible in structured, executable, and rapidly verifiable settings but limited in embodied, delayed, heterogeneous, ethical, or institutionally accountable contexts.

  • 23 authors
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May 21 4

OR-Space: A Full-Lifecycle Workspace Benchmark for Industrial Optimization Agents

Large language model (LLM) agents are increasingly used to assist with operations research (OR) modeling, yet existing OR-oriented benchmarks often reduce evaluation to one-shot translation from a self-contained problem statement into a mathematical formulation or solver program. Such settings abstract away two characteristics of real industrial OR workflows: persistent multi-artifact workspaces and multi-stage task lifecycles. We introduce OR-Space, a full-lifecycle workspace benchmark for evaluating industrial optimization agents across model construction, model revision, and grounded explanation. Each instance is an executable workspace containing business documents, structured data, optional code artifacts, solver outputs, and task-specific evaluators distributed across interdependent files. OR-Space defines three task modes: Build, where agents construct solver-ready optimization models from heterogeneous artifacts; Revise, where agents modify existing models under changing requirements or solver feedback while preserving valid prior logic; and Explain, where agents answer grounded questions about solutions, constraints, and business implications using evidence spread across workspace artifacts. By combining persistent workspaces with lifecycle-oriented tasks, OR-Space evaluates whether agents can perform reliable optimization work beyond end-to-end text generation. We describe the benchmark design, evaluation protocol, and quality-control pipeline, and position OR-Space as a benchmark for studying the reliability, failure modes, and practical readiness of LLM agents in industrial OR workflows.

SkillHorizon: Constructing Long-Horizon Agent Tasks through Skill Composition

Long-horizon agents must complete workflows in which later activities depend on earlier outputs and changes to shared state. A key challenge for evaluation is to expand task requirements and their dependencies while keeping tasks executable and outcomes verifiable. We introduce SkillHorizon, a benchmark that constructs long-horizon tasks through skill composition in seven business environments. Its generators use domain-specific rules to turn reusable skill procedures into concrete business activities. These activities are connected through input-output dependencies, shared resources, and state updates, allowing workload and coordination demands to grow together. Successful reference executions validate task feasibility and measure interaction workload, while programmatic evaluators assess local completion and whole-task success. We evaluate five language models on 1,050 tasks with reference interaction workloads ranging from 64K to 1M tokens. Across these scales, mean local-goal completion falls from 90.4% to 46.8%, as completed work fails to keep pace with growing requirements. At larger workloads, agents more often submit unsuccessful final answers with substantial work unfinished and tool-call allowance remaining. Trace analysis also identifies cases where scripts execute successfully but their outputs fail downstream business checks. SkillHorizon provides a configurable testbed for studying sustained progress, dependency coordination, and complete task delivery in growing workflows. Our code is available at https://github.com/KnowComp/SkillHorizon.

  • 14 authors
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Oct 9

Spider2-V: How Far Are Multimodal Agents From Automating Data Science and Engineering Workflows?

Data science and engineering workflows often span multiple stages, from warehousing to orchestration, using tools like BigQuery, dbt, and Airbyte. As vision language models (VLMs) advance in multimodal understanding and code generation, VLM-based agents could potentially automate these workflows by generating SQL queries, Python code, and GUI operations. This automation can improve the productivity of experts while democratizing access to large-scale data analysis. In this paper, we introduce Spider2-V, the first multimodal agent benchmark focusing on professional data science and engineering workflows, featuring 494 real-world tasks in authentic computer environments and incorporating 20 enterprise-level professional applications. These tasks, derived from real-world use cases, evaluate the ability of a multimodal agent to perform data-related tasks by writing code and managing the GUI in enterprise data software systems. To balance realistic simulation with evaluation simplicity, we devote significant effort to developing automatic configurations for task setup and carefully crafting evaluation metrics for each task. Furthermore, we supplement multimodal agents with comprehensive documents of these enterprise data software systems. Our empirical evaluation reveals that existing state-of-the-art LLM/VLM-based agents do not reliably automate full data workflows (14.0% success). Even with step-by-step guidance, these agents still underperform in tasks that require fine-grained, knowledge-intensive GUI actions (16.2%) and involve remote cloud-hosted workspaces (10.6%). We hope that Spider2-V paves the way for autonomous multimodal agents to transform the automation of data science and engineering workflow. Our code and data are available at https://spider2-v.github.io.

  • 23 authors
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Jul 15, 2024 2

The Hard Part Comes After Search: Benchmarking Web Agents on Synthesizing, Organizing, and Displaying Knowledge

Existing computer-use agent benchmarks do not fully evaluate agents acting as assistants. A useful assistant retrieves information across complex, multi-step workflows, synthesizes it into artifacts (documents, presentations, spreadsheets), and navigates program interfaces to produce a coherent final product. Such workflows demand reasoning and synthesis, decomposition of complex tasks, as well as visual and spatial understanding. To study agents on workflows like these, we introduce KNOWS, a benchmark of open-ended, complex, browser-based tasks that jointly evaluate these capabilities, with each task culminating in a produced artifact. To write tasks, we develop a task design rubric and a protocol for ensuring that tasks meet the requirements. Each task is paired with an evaluator, a program that combines deterministic checks with LLM judgments to balance the richness, reliability, and automation tradeoff inherent to agent evaluation. We evaluate and analyze frontier computer-use agents and browser-based harnesses. They achieve moderate scores on partial-success metrics, but the best performer fully succeeds in fewer than 3% of our complex, long-horizon tasks. Failures on visual steps render the resulting artifacts unusable, even when agents complete more than 50% of other evaluation steps. Our results expose limitations of current agents acting as end-to-end assistants, and call for progress on tool use, visual understanding, and long-horizon reasoning.

  • 9 authors
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Sep 23

Improving Generalization in Task-oriented Dialogues with Workflows and Action Plans

Task-oriented dialogue is difficult in part because it involves understanding user intent, collecting information from the user, executing API calls, and generating helpful and fluent responses. However, for complex tasks one must also correctly do all of these things over multiple steps, and in a specific order. While large pre-trained language models can be fine-tuned end-to-end to create multi-step task-oriented dialogue agents that generate fluent text, our experiments confirm that this approach alone cannot reliably perform new multi-step tasks that are unseen during training. To address these limitations, we augment the dialogue contexts given to text2text transformers with known valid workflow names and action plans. Action plans consist of sequences of actions required to accomplish a task, and are encoded as simple sequences of keywords (e.g. verify-identity, pull-up-account, reset-password, etc.). We perform extensive experiments on the Action-Based Conversations Dataset (ABCD) with T5-small, base and large models, and show that such models: a) are able to more readily generalize to unseen workflows by following the provided plan, and b) are able to generalize to executing unseen actions if they are provided in the plan. In contrast, models are unable to fully accomplish new multi-step tasks when they are not provided action plan information, even when given new valid workflow names.

  • 5 authors
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Jun 2, 2023